Automate your customer messaging and gain speed and efficiency in customer support
Count on a stable, reliable messaging API to automate communications, optimize your team's time and deliver the best experience for your customers.
With Z-API, your customer never goes unanswered
A confirmation that never arrives. A forgotten charge. A support interaction without context. A team answering hundreds of messages manually.
Small communication bottlenecks create delays, rework and an inconsistent experience for the people on the other side. If the messaging app is already part of your customers' routine, your operation needs to be connected to it.
Connect processes, people and systems through messaging
Z-API integrates your support structure with the systems already used in your operation. Important events trigger automatic communications and keep teams and customers up to date.
Customer Experience
Create journeys with automated communications, real-time updates and faster responses.
Customer support
Organize conversations, automate replies and reduce support time.
Sales
Send proposals, follow negotiations and automate follow-up messages.
Customer Success
Automate onboarding, reminders and recurring communications.
Logistics
Share itinerary and delivery status in real time.
Finance
Automate charges, due dates and confirmations.
The right communication at every stage of the journey
Every event in your system can trigger the next message and return the response to your operation.
Lead converted
Automatic message
Order approved
Confirmation
Payment received
Receipt
Order dispatched
Update
Customer replied
Webhook
System updated
Workflow completed automatically
Features that help your operation run without interruptions
- 01 / 08
REST API
Connect the systems that are already part of your operation.
- 02 / 08
Webhooks
Customer replies flow back into your workflow automatically.
- 03 / 08
Message queue
Sends stay organized even during volume peaks.
- 04 / 08
Automatic retries
Automatic resending reduces messages lost to instability.
- 05 / 08
Events
Track delivery, read status and replies for every message.
- 06 / 08
Multiple instances
One number per team, unit or support channel.
- 07 / 08
Media storage
Audio, images and documents available for up to seven days.
- 08 / 08
Integration with any system
CRM, ERP, help desk or automation on the same channel.
Your operation already runs on several systems. Now make them all communicate through Z-API.
Automate communications, connect processes and turn instant messaging into a strategic channel for customer support and operations.